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Volkswagen has thoroughly upgraded its largest van, the Crafter, with smarter looks and a redesigned cabin. There's still no EV version though. But this improved take on the MK2 model is more digital and media savvy and has a wider range of driver assistance systems. And it's still as practical as ever. It remains the UK's fourth best selling large van - and in many ways the thinking business person's choice in this sector.
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Background
A really large van is the kind of thing your business will need for its heaviest, most awkward loads. The kind of vehicle that, as a result, is likely to get the toughest day-to-day treatment. Such an LCV will also require quite a substantial initial outlay, money you'll want to preserve as far as possible in resale value when the time comes to sell. For all these reasons, when considering a van of this kind, it's tempting to stretch yourself a little and go with the quality option, even if it costs a little more. In this market, that tends to mean either a Mercedes Sprinter or this contender, Volkswagen's Crafter. Both are based upon the same underpinnings and roll down the same production lines at Daimler's Dusseldorf and Ludwigsfelde plants.
The Crafter though, originally launched back in 2006, has always used its own engines, a policy that continued with the current second generation version, introduced in 2017. It sells in a wide variety of forms - panel van, drop side and chassis cab - and also forms the basis for the brand's largest camper van, the Grand California. With this MK2 Crafter, over 354,000 units were sold in the first five years of production.
Volkswagen then, has every incentive to keep this big LCV up to date, but still can't offer the thing this model line really needs - a full EV version. Instead, what we've got with this mid-term update is additional safety, a redesigned cabin and extra media technology. Will it be enough? It'll be interesting to see.
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Range data
| Min | Max |
| Load Volume (l) | 10 | 18 |
Driving experience
Once you settle into driving a large van like this, it's a very commanding experience. You sit high up in quite a car-like position thanks to the upright steering wheel, enjoying a supportive seat that's equipped with an armrest to prop a weary elbow on over longer trips. On the move, this MK2 Crafter has always felt a little more car-like thanks to its electromechanical steering system and its optional front wheel drive configuration - both things you couldn't have in the pre-2017-era MK1 model. Rear wheel drive and 4MOTION 4WD are still offered too and your selection of drive layout could well impact your choice between the various versions of the 2.0 TDI diesel engine on offer. There are three, with 140, 163 or 177PS outputs available.
So what's it like to use? Well, given this TDI powerplant's Audi provenance, you might expect it to be quite a refined thing and to some extent, that's the case, providing you don't stress the thing too much. In everyday use, the engine goes about its business with little more than a muted hum. Progress to the upper reaches of the rev range though and this diesel sounds far less comfortable. Indeed at higher motorway speeds, engine noise is more noticeable than intrusions from tyres or the wind. Volkswagen continues to offer the option of 8-speed automatic transmission if you want it. This still no sign of a full-EV version, though Volkswagen has been developing one for years.
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Design and build
The products we generally tend to think of when Volkswagen vans are mentioned - the classic Bus of the Sixties and the modern day Transporter model - have always been smartly designed and easy on the eye. Not so the brand's really large LCVs. The first of these, the original LT of 1975, was a rectangular box with headlights but at least it didn't have the gawky front end that characterised its successors, the LT2 of 1996 and the original Crafter model of 2006. Still, things can change. The second generation Crafter model of 2017 looked a lot smarter and the smoother front-end styling of this facelifted version is a further step forward.
The main changes here though, lie inside the cab with what Volkswagen calls an 'intuitive state-of-the-art cockpit landscape'. Inevitably, that means a screenfest, with digital instruments for the first time, controlled via buttons on the new multifunction steering wheel. Infotainment's been massively upgraded, with 10.3-inch and (optional) 12.9-inch central monitors borrowed from the ID.Buzz. In both cases, the display has been divided into two permanently visible touch bars and the home screen - and comes complete with a new online voice control system. There's now an electronic handbrake - and a restyled gear selector for auto versions. Along with a plethora of USB-C sockets.
As you'd expect, two or three people can comfortably travel side by side in the front, but if you're not using the middle seat, you can pull down its centre section and turn it into a table complete with two upholders and a pen-holder - ideal if you've paperwork to complete or if you're stopping somewhere to have a bite of lunch.
The driver's seat is multi-adjustable and (at extra cost), the wheel adjusts for reach and rake, so it's easy to get comfortable. And once you are, there's plenty of space for all your odds and ends, with storage spaces aplenty. You get a large bin in each of the doors big enough to store a large road atlas and a 1.5-litre drinks bottle. Then there are large shelves above the windscreen and more shelves (one of which is big enough for an A4-sized clipboard) on top of the fascia. There are no fewer than five cupholders for that morning trip to McDonalds and a handy dash-mounted clip to deal with stray paperwork. You also get a large glovebox that can be air-conditioned to keep drinks cool. And useful jacket hooks on the B-pillars.
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Market and model
Don't expect prices to change too much for this updated MK2 Crafter. Excluding the dreaded VAT, they lie mainly in the £36,000-£40,000 bracket that you might expect for this class of large van, though in today's cut-throat market, that is slightly more than you'd pay for some mainstream rivals. On to the rather spooky question of which Crafter. There's a wide range of body types - everything from closed panel vans through to single and double cabs as dropsides and chassis, as well as box bodies and tippers. In addition, there are different weight classes (up to 5,500kg gross vehicle weight), two wheelbases (3.64 and 4.49m) and various overall lengths (6.0 to 7.4m). There are four roof heights (2.4 to just under 3.0-metres).
Driver assist technology has taken a big step forward with this revised model. Most variants get a 'Blind Spot Information' system and a 'Moving Off Information' system that informs the driver at start off whether there are any pedestrians ahead. Other standard features include 'Front Assist' autonomous braking with cyclist and pedestrian detection, 'Lane Assist', a 'Dynamic Road Sign Display', a speed limiter and acoustic park distance control. Volkswagen is also offering as an option its 'Travel Assist' system which provides a degree of semi-autonomous highway driving. And you can now specify 'Emergency Assist', which will bring the vehicle to a controlled stop if the driver is taken ill at the wheel.
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Summary
It seems as if the switch from diesel to EV powertrains will take a lot longer than the industry and European governments expected, especially in the segment for really large LCV's. Which is good news for the Crafter range, which remains built around diesel power. This improved model feels a lot more up-to-date inside against the technology that modern businesses now want. Otherwise though, its appeal remains much as before.
Is there a better quality large panel van out there than this? Assuming you prefer the Volkswagen's engine range and pricing structure to that of its Mercedes Sprinter stablemate, then you'd have to say not. Yes, the Crafter is priced at a premium compared to rivals but you can see and feel where the extra money goes. Forward-thinking businesses will accept this on the basis that residual values are very strong and the whole vehicle feels - and is - built to last, enabling companies to spread the up-front sticker price over a longer operating period. In ten years time, we'd wager that this vehicle will still be going strong at a point when most of its rivals will be falling to pieces. Enough said.
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