Frequently asked questions about ExchangeandMart.co.uk
- How do I register as a user?
- How do I log in?
- I have forgotten my password
- How do I save a search?
- How do I place an advert, and how do I pay for my advert?
- How do I edit my advert?
- How do I renew my advert?
- How do I delete my advert?
- Buy and sell safely with Exchange and Mart
- I have been canvassed by a company claiming my car is advertised too cheaply
- I have been canvassed by a company claiming to be a partner of ExchangeandMart.co.uk
- What browsers does your site support?
- How much does it cost to call 0843, 0844 and 0845 numbers?
1. How do I register as a user?
Registration will let you get the most from ExchangeandMart.co.uk. It will allow you to:
- Place your private ads
- Save searches and get email alerts
To register, select "Register" from the "My Account" menu that you will find at the top of any page on the site. Fill in the form carefully. Fields marked with green asterixes are mandatory. You can choose your own password (minimum 4, maximum 12 characters).
If you wish to receive news and offers from ExchangeandMart.co.uk or from our partners, tick the appropriate boxes.
When you have completed the form, hit the 'register' button.
A short while later, you will receive an email in your inbox. This email will contain a link to activate your account on ExchangeandMart.co.uk. You should receive this email within a few minutes. If you do not, check that your email provider has not sent the email to your spam folder. If you do not receive the email within 24 hours, please contact Customer Support at customersupport@ExchangeandMart.co.uk
2. How do I log in?
To log in, select "Log in" from the "My Account" menu that you will find at the top of any page on the site. You will need to enter the email address and password that you registered with.
You can also log in with your Facebook account if you have one.
3. I have forgotten my password
If you have forgotten your password, you will find a section on the log in page where you can request to reset your password. Enter your email address. Click the 'Get forgotten password email' button. We'll send you an email containing a link which you click and then you will be allowed to change your password to a new one.
4. How do I save a search?
Conduct a search, using whatever search criteria you wish. On the results page, you will see a 'Save search' link above the results listing. Click this to save your search. You can choose to receive email alerts if you want - just tick the box. You can view (and delete) your saved searches through the My Account page. Please note that you must be a registered user and logged in to use this facility.
5. How do I place an advert, and how do I pay for my advert?
To place an advert for a vehicle, you need to visit the 'Sell Motors' section of the site. If you have not already registered on our site, or are not logged in, you will be asked to do so during the process. Choose the type of vehicle you want to advertise and follow the on-screen instructions. If you are advertising a car, motorcycle, van or motorhome, you will need to enter the Vehicle Registration Mark (VRM) or number plate of the vehicle you are selling. The VRM is then checked against the Experian register to check that it is not stolen or written off. If you find that we aren't able to identify your vehicle from the number plate you provide, you should contact the Experian Service Support Team on 0870 013 1696 (Monday to Friday 9am to 5pm). You will find further advice in our Selling Guides on the site.
To place an Item for sale, visit the 'Sell Items' section of the site. Choose the type of advert you want to place and then follow the on-screen instructions. If you have not already registered on our site, or are not logged in, you will be asked to do so during the process.
If you are placing an advert in one of our chargeable classifications, you will be connected to our payment gateway at RBS Worldpay so that you can make payment. We accept payment by Visa, Mastercard and Maestro. You will probably need to make sure your browser allows 3rd party cookies because RBS Worldpay will want to drop a cookie on your computer. If your browser does not allow 3rd party cookies, you may get a message back from RBS Worldpay saying "There is a technical problem with the payment server". For information about controlling cookies, visit www.aboutcookies.org/Default.aspx?page=1
6. How do I edit my advert?
Make sure you are logged in, then click the 'My Adverts' link in the 'My Account' menu at the top of the page. Here you will see a list of all your adverts - active, inactive and incomplete. To edit an active advert, click the 'Edit' button and follow the instructions on the page. If you have an incomplete advert, i.e. one that is not yet active, you can click the 'Edit' button to complete the ad. Inactive ads can also be edited (provided they have not been previously deleted), but you will need to renew the ad to make it active again.
7. How do I renew my advert?
Make sure you are logged in, then click the 'My Adverts' link in the 'My Account' menu at the top of the page. Here you will see a list of the adverts you have placed. To renew or extend an advert, click 'Renew/Extend ad' button and choose the renewal package you want. If you want to edit the advert, for example to lower the price, you can do this first by hitting the 'Back' button.
8. How do I delete my advert?
Make sure you are logged in, then click the 'My Adverts' link in the 'My Account' menu at the top of the page. Here you will see a list of the adverts you have placed. To delete an advert, click 'Delete' and then 'OK' to confirm. Be careful - you cannot undo this action. The advert will remain in your inactive adverts list, but you cannot edit, renew or make it active again.
9. Buy and sell safely with Exchange and Mart
Exchange and Mart provides a service for individuals or companies to advertise their goods. We never become involved with the buying and selling process. We do NOT accept money on behalf of advertisers. We do NOT keep vehicles in our custody, we do NOT verify vehicles and we do NOT deliver vehicles to customers. Should anyone contact you and make reference to an 'Exchange and Mart Buyers Protection Programme' or similar schemes, we advise you NOT to respond. Please contact our Customer Support team at customersupport@ExchangeandMart.co.uk for more advice.
Before you contact a private vehicle seller, please be aware of the following advice:
- If you call the seller and a recorded message tells you to ring another number, beware of dialling a premium rate service. Never call a number that starts 09XXX, 0870 or 0871 unless you have been informed in advance how much it will cost.
- Don't part with any money until you have actually seen the car in person, and are happy with it and the legitimacy of the seller
- If the car is overseas, ensure the seller ships it to the UK at their own expense before viewing it
- Be careful how you pay for the car - and beware of sites posing as well known payment providers or third parties (e.g. eBay, PayPal, MSN Autos)
- Beware of anyone claiming to be affiliated with Exchange and Mart - we do not get involved in the buying and selling process or accept money on behalf of advertisers
Most people are honest. It's a quality that allows businesses and individuals to trade successfully, sometimes on little more than the shake of hands or the faxing of a signature. Unfortunately, both at home and abroad, there are people to whom honesty is a far less important characteristic. Whilst no one can despise legitimate financial success, when those gains have been achieved through duplicity or a confidence trick, then the bond of honesty that exists elsewhere becomes ever more fragile. That's why, to preserve Exchange and Mart's long established position as a trustworthy platform for buying and selling, it's important that we do all we can to promote and maintain the integrity and expectations of all our customers; site visitors and advertisers.
Today, the anonymity provided by mobile phones and the Internet means that unscrupulous traders and individuals are better able to thrive than ever before. That's why we have to alert all potential sellers and buyers to two simple rules:
Sellers: Don't part with any goods until you are 100% sure that the money paid is in your bank - and has cleared.
Buyers: Don't part with any money for goods until you have either (a) received the goods (or service), or (b) are absolutely sure of the legitimacy of the seller.
Most scams tend to feature 'high ticket' items such as cars. Two current tricks both appear to emanate from overseas. Although the traditional message is 'buyer beware', this first example proves that sellers need to be on their guard too. In this example a foreign buyer will offer far more for the advertised car than it's worth. The idea here is that the seller banks the money, keeps the offer price and sends the balance to a shipping company to pay for export to Europe or, more frequently, Africa. It's only when the advertiser has sent his own cheque to cover the shipping costs that he discovers that the drawer's cheque was fake and has bounced.
In the second example the seller is overseas. He will appear to appreciate the buyer's anxiety about sending money for something of such high value unseen. So the seller recommends that the money be sent to a 'legitimate' third party. The car will be shipped, and only when the buyer is happy with the goods will the third party release those funds to the seller. The problem is, the third party is anything but legitimate. The buyer was seduced by the seller's appearance of honesty and by the intermediaries impressive website. But the two were partners in crime; they split the cheque - the car (or boat, or campervan) never existed.
If you have any suspicions about an advertiser then tell us, and then walk away; there'll always be another deal opportunity. If you have any concerns please contact our Customer Support team at customersupport@ExchangeandMart.co.uk
Exchange and Mart's success means it is much copied and there may be unscrupulous persons pretending to be associated with us. However we do not authorise any such 'affiliates' to contact advertisers.
We have been made aware of a company which is masquerading as Exchange and Mart in order to attempt to defraud customers.
The company is telephoning customers and offering to refund them the cost of their advertising if they have sold the car or other item being advertised. They will ask for the customer's credit or debit card number, but instead of crediting the customer they are actually making a charge to the account.
If you receive a telephone call from a company saying it is Exchange and Mart and you are doubtful about its validity, please contact our Customer Support team between the hours of 9.00 am and 5.30 pm, Monday - Friday.
Misuse of Personal Numbers (070 numbers)
We have been made aware of unscrupulous individuals who are using Personal Numbers (070 numbers) to redirect telephone calls to premium rate numbers. We advise advertisers to treat with caution any email enquiry that asks them to telephone an 070 number as they may be redirected to a premium rate number. If you have any concerns about an email enquiry you receive, please contact our Customer Support team.
Please note that Exchange and Mart will NEVER contact you by text.
10. I have been canvassed by a company claiming my car is advertised too cheaply
Have you been canvassed by a company claiming your car is advertised too cheaply, that they have customers waiting to buy your car and for a fixed fee they will match you with a buyer willing to pay a higher price by the end of the day?
We understand from our customers these companies use an aggressive selling technique to try and push sellers into purchasing their service and handing over credit card details.
We have been advised that very often if the seller takes up the offer, they will receive no further communication from the company, will hit a brick wall when calling the company back and receive no return on their initial investment.
If you are contacted by one of these companies, we suggest you carry out some Internet research prior to making a decision. Do not allow a salesperson to pressurise you into giving out your credit card details until you are ready.
11. I have been canvassed by a company claiming to be a partner of ExchangeandMart.co.uk
ExchangeandMart.co.uk does not work with companies, or endorse any services run by companies, that:
- offer to put car sellers in touch with car buyers for a fee; or
- offer the car seller financing products that make funds available to the buyer to purchase the car; or
- send text messages notifying advertisers that there are offers for their advertised vehicle.
If you are approached by one of these companies, we recommend you proceed with caution and do not give your credit card details over the telephone or in an email, unless you are absolutely sure about the service being offered. We advise that you do not call premium rate numbers unless you know how much the call will cost.
If you have any concerns about a company that is claiming to be working in partnership with ExchangeandMart.co.uk, please contact our Customer Support team at customersupport@ExchangeandMart.co.uk
12. What browsers does your site support?
We recommend that you use the most up to date version of Chrome, Firefox, Internet Explorer or Safari browsers to access our website. We cannot guarantee that other browsers will work as effectively, and in particular we advise that you do not use AOL browsers or Internet Explorer version 6 or older.
13. How much does it cost to call 0843, 0844 and 0845 numbers?
0843/0844 numbers: Calls from BT landlines cost 5 pence per minute. Calls from other telephone networks and mobiles may cost more.
0845 numbers: Calls from BT landlines cost 3 pence per minute. Calls from other telephone networks and mobiles may cost more.
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