Help

Frequently asked questions about ExchangeandMart.co.uk

1. How do I register as a user?

Registration will let you get the most from ExchangeandMart.co.uk. It will allow you to:

Place your private ads
Save searches and get email alerts
Respond to advertisers through the site

To register, click the "Register" link that you will find at the top of any page on the site. Fill in the form carefully. Fields marked with red diamonds are mandatory. You can choose your own password (minimum 4, maximum 12 characters).

If you wish to receive news and offers from ExchangeandMart.co.uk or from our partners, tick the appropriate boxes.

When you have completed the form, type the two words you see in the CAPTCHA box, and hit the 'register' button.

A short while later, you will receive an email in your inbox. This email will contain a link to activate your account on ExchangeandMart.co.uk. You should receive this email within a few minutes. If you do not, check that your email provider has not sent the email to your spam folder. If you do not receive the email within 24 hours, please contact Customer Support at customersupport@ExchangeandMart.co.uk

2. How do I log in?

To log in, click the 'Log in' link at the top of any page. You will need to enter the email address and password that you registered with.

3. I have forgotten my password

If you have forgotten your password, you will find a link on the log in page. After you click this link, you will be asked to enter your email address. Click the 'Get password reset message' button. We'll send you an email containing a new password, and a link containing a unique code which will change your password to the new one. The code is personal, and can only be used once. If you'd like to change this to something more memorable you can go online at anytime to do so. Just log-in to the site and from 'My Account' click on 'My Profile' where you'll see a 'Change Password' option.

4. How do I save a search?

Conduct a search, using whatever search criteria you wish. On the results page, you will see a 'Save search' link above the results listing. Click this to save your search. You can choose to receive email alerts if you want - just tick the box. You can view (and delete) your saved searches through the My Account page. Please note that you must be a registered user and logged in to use this facility.

5. How do I place an advert?

To place an advert for a vehicle, you need to visit the 'Sell Motors' section of the site. Choose the type of vehicle you want to advertise, then the package you want, and follow the on-screen instructions. If you are advertising a car, motorcycle, van or motorhome, you will need to enter the Vehicle Registration Mark (VRM) or number plate of the vehicle you are selling. The VRM is then checked against the HPi register to check that it is not stolen or written off. If we aren't able to identify your vehicle from the number plate you provide, you should contact HPi at InvestigationsNQ@hpi.co.uk. You will find further advice in our Selling Guides on the site.

To place an article for sale, visit the Buy/Sell Other Stuff section of the site.

6. How do I edit my advert?

Make sure you are logged in, then click 'My Account' at the top of the page. Then click 'My Adverts'. Here you will see a list of the adverts you have placed. To edit an active advert, click 'Edit' and follow the instructions on the page. If you have an unfinished advert, i.e. one that is not yet active, you can click 'Complete'.

7. How do I renew my advert?

Make sure you are logged in, then click the 'My Account' link at the top of the page. Then click 'My Adverts'. Here you will see a list of the adverts you have placed. To renew an advert, click 'Renew advert' and follow the instructions on the page. If you want to edit the advert, for example to lower the price, you will need to do this AFTER you have renewed. If you placed an advert on our old site, and this advert expired before the launch of our new site, we regret that you will not be able to renew this advert, but will have to create a new advert on our new site.

8. How do I delete my advert?

Make sure you are logged in, then click the 'My Account' link at the top of the page. Then click 'My Adverts'. Here you will see a list of the adverts you have placed. To delete an advert, click 'Delete' and then 'OK' to confirm. Be careful - you cannot undo this action.

9. Buy and sell safely with Exchange and Mart

Exchange and Mart provides a service for individuals or companies to advertise their goods. We never become involved with the buying and selling process or accept money on behalf of their advertisers. Should anyone contact you and make reference to an 'Exchange and Mart Buyers Protection Programme' please ring our help line on 0844 499 3949* for more advice.

Most people are honest. It's a quality that allows businesses and individuals to trade successfully, sometimes on little more than the shake of hands or the faxing of a signature. Unfortunately, both at home and abroad, there are people to whom honesty is a far less important characteristic. Whilst no one can despise legitimate financial success, when those gains have been achieved through duplicity or a confidence trick, then the bond of honesty that exists elsewhere becomes ever more fragile. That's why, to preserve Exchange and Mart's long established position as a trustworthy platform for buying and selling, it's important that we do all we can to promote and maintain the integrity and expectations of all our customers; site visitors and advertisers.

Today, the anonymity provided by mobile phones and the Internet means that unscrupulous traders and individuals are better able to thrive than ever before. That's why we have to alert all potential sellers and buyers to two simple rules:

Sellers: Don't part with any goods until you are 100% sure that the money paid is in your bank - and has cleared.

Buyers: Don't part with any money for goods until you have either (a) received the goods (or service), or (b) are absolutely sure of the legitimacy of the seller.

Most scams tend to feature 'high ticket' items such as cars. Two current tricks both appear to emanate from overseas. Although the traditional message is 'buyer beware', this first example proves that sellers need to be on their guard too. In this example a foreign buyer will offer far more for the advertised car than it's worth. The idea here is that the seller banks the money, keeps the offer price and sends the balance to a shipping company to pay for export to Europe or, more frequently, Africa. It's only when the advertiser has sent his own cheque to cover the shipping costs that he discovers that the drawer's cheque was fake and has bounced.

In the second example the seller is overseas. He will appear to appreciate the buyer's anxiety about sending money for something of such high value unseen. So the seller recommends that the money be sent to a 'legitimate' third party. The car will be shipped, and only when the buyer is happy with the goods will the third party release those funds to the seller. The problem is, the third party is anything but legitimate. The buyer was seduced by the seller's appearance of honesty and by the intermediaries impressive website. But the two were partners in crime; they split the cheque - the car (or boat, or campervan) never existed.

If you have any suspicions about an advertiser then tell us, and then walk away; there'll always be another deal opportunity. If you have any concerns please contact our Customer Support team at customersupport@ExchangeandMart.co.uk

Exchange and Mart's success means it is much copied and there may be unscrupulous persons pretending to be associated with us. However we do not authorise any such 'affiliates' to contact advertisers.

We have been made aware of a company which is masquerading as Exchange and Mart in order to attempt to defraud customers.

The company is telephoning customers and offering to refund them the cost of their advertising if they have sold the car or other item being advertised. They will ask for the customer's credit or debit card number, but instead of crediting the customer they are actually making a charge to the account.

If you receive a telephone call from a company saying it is Exchange and Mart and you are doubtful about its validity, please contact our Customer Support team between the hours of 9.00 am and 5.30 pm, Monday - Friday.

Email: customersupport@ExchangeandMart.co.uk
Telephone: 0844 499 3949*
Fax: 0845 313 9314*

Misuse of Personal Numbers (070 numbers)
We have been made aware of unscrupulous individuals who are using Personal Numbers (070 numbers) to redirect telephone calls to premium rate numbers. We advise advertisers to treat with caution any email enquiry that asks them to telephone an 070 number as they may be redirected to a premium rate number. If you have any concerns about an email enquiry you receive, please contact our Customer Support team.

Email: customersupport@ExchangeandMart.co.uk
Telephone: 0844 499 3949*
Fax: 0845 313 9314*

10. I have been canvassed by a company claiming my car is advertised too cheaply

Have you been canvassed by a company claiming your car is advertised too cheaply, that they have customers waiting to buy your car and for a fixed fee they will match you with a buyer willing to pay a higher price by the end of the day?

We understand from our customers these companies use an aggressive selling technique to try and push sellers into purchasing their service and handing over credit card details.

We have been advised that very often if the seller takes up the offer, they will receive no further communication from the company, will hit a brick wall when calling the company back and receive no return on their initial investment.

If you are contacted by one of these companies, we suggest you carry out some Internet research prior to making a decision. Do not allow a salesperson to pressurise you into giving out your credit card details until you are ready.

11. I have been canvassed by a company claiming to be a partner of ExchangeandMart.co.uk

ExchangeandMart.co.uk does not work with companies, or endorse any services run by companies, that:

offer to put car sellers in touch with car buyers for a fee; or
offer the car seller financing products that make funds available to the buyer to purchase the car.

If you are approached by one of these companies, we recommend you proceed with caution and do not give your credit card details over the telephone or in an email, unless you are absolutely sure about the service being offered.

If you have any concerns about a company that is claiming to be working in partnership with ExchangeandMart.co.uk, please contact our Customer Support team at customersupport@ExchangeandMart.co.uk

12. What browsers does your site support?

We recommend that you use either Internet Explorer 7 (or higher) or Firefox 3.0 to access our website. We cannot guarantee that other browsers will work as effectively, and in particular we advise that you do not use AOL browsers to access our site.

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